Spottly

Spottly support

How can we help?

Start with the topic that matches what you were doing. Include useful context, but never send passwords, session tokens, or sensitive health information by email.

Account access

Confirm that you are using the same Apple account originally used with Spottly. If sign-in still fails, describe the screen and error message and include your iOS version.

Account deletion

In Spottly, open Settings → Account & Security → Delete Account. If you cannot reach the app, follow the account-deletion instructions for a verified support request.

Food-data corrections

Include the food name, barcode when available, the displayed source, the incorrect field, and a clear photo of the package label if you are allowed to share it. Provider-backed records may need correction at their original source.

Barcode or camera troubleshooting

Camera access is requested only when scanning. Check Settings → Privacy & Security → Camera on your iPhone, clean the lens, use even light, and keep the full barcode inside the scanner. Food search remains available without camera permission.

Workout-data help

Note whether the issue affects an exercise, template, active set, rest timer, or completed history. If safe, include the steps that led to the issue and whether the device was offline.

Privacy request

Review the Privacy Policy, then contact support with the type of request and the account you need help locating. Support may require secure identity verification.